Jellivo Privacy Policy — Your data is safe with us

Jellivo (jellivo.win) is an internationally licensed online gaming and Sports Betting platform. We believe protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy clearly explains what information Jellivo collects from you, why we collect it, and how that information is used and kept secure.

By using Jellivo's website, mobile app, or any of our services, you automatically agree to this Privacy Policy. Please read the full policy carefully before using our services.

Certain information is collected on Jellivo to create accounts, manage transactions, and improve our services. Below is a breakdown by category:

The above information may be collected directly from you or automatically (e.g., via cookies and log files). Jellivo never collects more information than is necessary.

Jellivo uses the information it collects only for specific, lawful purposes. The main reasons your data is used include:

• Account management: To verify registration and login, and to keep your account secure.
• Transaction Processing: To accurately process deposit and withdrawal requests.
• KYC verification: To verify your age and identity, and to protect minors.
• Customer Support: To troubleshoot issues and provide support.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Service Improvement: To analyse data and improve your experience on our platform.
• Responsible Gaming: To monitor gaming habits and provide support when needed.
• Marketing: To send you relevant offers and promotions where you have given consent (with opt-out available).

Jellivo stores your information on secure servers. Retention periods depend on the type of data and applicable legal obligations.

• Account information: For the duration the account is active, and up to 5 years after closure in accordance with regulatory requirements.
• Financial transaction records: Retention for a minimum of 5 years is mandatory under anti-money laundering laws.
• KYC documents: Up to 5 years after account closure.
• Gaming History: Full history while the account is active, and 2 years after closure.
• Device & Log Data: Up to 12 months.

Jellivo does not sell your information. However, limited data may be shared with trusted partners in specific circumstances, which include:

• Payment Providers: Minimum necessary information to verify transactions with bKash, Nagad, and other payment gateways.
• KYC service provider: Identity details shared through secure channels for verification purposes.
• Game Providers: Only your user ID is used for game management.
• Law enforcement agencies: When required by court order or legal obligation.
• Regulatory Authority: Specific data required for license compliance.

In all of the above cases, third parties are contractually required to comply with Jellivo's privacy standards and may not use the data received for any other purpose.

Jellivo uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: Collects anonymous data to understand which pages are used most.
• Marketing Cookies: To show relevant ads, but only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Jellivo services.

Jellivo respects your right to data protection. You have the following rights over your personal information:

Jellivo uses industry-leading technology to protect your data. Our security layers include:

• 256-Bit SSL Encryption: All data transfers occur over encrypted channels, equivalent to banking-grade security.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall Protection: Advanced firewall and DDoS protection.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Restricted Access: Staff can only access information strictly necessary for their role.
• Data Backup: Regular backups are maintained on secure, encrypted servers.

In the event of a security breach, jellivo will notify affected users within the legally required timeframe and take all necessary action.

All Jellivo services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Where there is doubt, age is verified through KYC.
• If we become aware that data has been collected from a minor, it will be deleted immediately.

Jellivo reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, advance notice will be sent to your registered mobile number or email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with the updated policy, you may request to close your account.
• Contact our support team if you need a copy of a previous version.