Jellivo Terms and Conditions — Fully in Bengali

By using Jellivo's website, mobile app, or any of its services, you automatically agree to these Terms & Conditions. Jellivo is an internationally licensed online gaming platform offering full-service access to users in Bangladesh.

These Terms & Conditions constitute a legal agreement between Jellivo and the user. Jellivo reserves the right to amend these terms at any time, and continued use of the platform following any changes will be considered your acceptance of those changes.

To register and use Jellivo's services, the following conditions must be met:

• You must be at least 18 Years must be.
• You must not be a resident of any country or region where online gaming or betting is fully prohibited.
• You must hold a valid identity document and payment method in your own name.
• You are participating in Jellivo voluntarily and with full awareness.
• You must not be subject to any active self-exclusion order.

Under Jellivo's Terms & Conditions, each user is allowed only One Account manage. If a single person opens multiple accounts, all accounts will be closed and any funds held may be forfeited.

When creating a Jellivo account, you must provide accurate and truthful information. Jellivo reserves the right to close any account registered with false or misleading details at any time.

• Password Security: Keeping your account password confidential is your responsibility. Do not share it with anyone.
• Account Transfer: Transferring your Jellivo account to any third party is strictly prohibited.
• KYC Verification: Before processing a withdrawal, Jellivo may request KYC (Know Your Customer) verification. You may be required to submit a photo of your national ID card or passport.
• Account Inactivity: Accounts may be deactivated after 12 months of inactivity.
• Approved Devices: If an unauthorized login attempt is detected on your account, Jellivo may temporarily lock it.

To update the mobile number or email address used during registration, contact the Jellivo support team and complete the identity verification process.

All financial transactions on Jellivo are processed securely and with encryption. The following rules apply to deposits and withdrawals:

• Deposits must be made from a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Withdrawals can only be made using the same method used for the original deposit (some exceptions may apply).
• Withdrawals may be partially restricted until the bonus wagering requirements have been met.
• If a suspicious transaction is detected, Jellivo reserves the right to suspend withdrawals until the investigation is complete.

To take advantage of Jellivo's bonus and promotion offers, certain conditions must be met. Each bonus carries its own wagering requirements, which are clearly communicated at the time the bonus is claimed.

• Welcome Bonus: A 150% bonus is available on your first deposit. To withdraw this bonus, you must wager 20 times the total bonus amount.
• Reload Bonus: Specific wagering requirements apply to the weekly reload bonus, typically between 15 and 25 times.
• Cashback: Cashback bonuses typically carry wagering requirements of 1–3x.
• Bonus Expiry: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Bonus Abuse: Using multiple accounts or a VPN to exploit the bonus system will result in all bonuses being cancelled.
• Bonus Eligibility: Some bonuses may only be used on specific games or betting categories.

Certain general rules apply across all Jellivo products — Sports Betting, Live Casino, and slots. Following these rules ensures a fair and enjoyable experience on the platform.

• Once a bet is confirmed, it cannot be cancelled or modified.
• If a technical error causes the outcome of a bet to be uncertain, Jellivo reserves the right to void that bet and return the stake.
• Odds offered before a Sports Betting match begins are subject to change. The odds at the time the bet is confirmed are final.
• If an event is cancelled, the stakes for all bets placed on that event will be refunded.
• Placing bets automatically through any computer program or software is strictly prohibited.
• Jellivo reserves the right to temporarily suspend an account for investigation if suspicious betting patterns are detected.

Each slot game and Live Casino game has its own RTP (Return to Player) rate and rules, which you should review before playing. All games on Jellivo are certified with international RNG standards, ensuring completely fair and unbiased results.

Jellivo believes gaming should be a form of entertainment and should never become a source of problems. To that end, we have put in place a number of responsible gaming measures.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits at any time.
• Betting Limits: Set a maximum stake per bet before you start playing.
• Self-Exclusion: You can take a break from Jellivo for a set period of time. This feature can be activated through the support team.
• Reality Check: A summary of your play time and spending will be displayed at regular intervals.
• Cooling-Off Period: You can place your account on a temporary break for anywhere between 24 hours and 6 weeks at any time.

If you feel that gaming is having a negative impact on your personal life or finances, please contact the Jellivo support team immediately. For more information, visit our Responsible Gaming Visit the page.

Jellivo takes the protection of your personal information very seriously. To read our full Privacy Policy, Privacy Policy Visit the page. In brief:

• Your personal information is protected with SSL encryption.
• Jellivo never sells your payment information to third parties.
• Information collected for KYC verification is used solely for identity confirmation purposes.
• Your account activity is monitored solely for security and fraud prevention purposes.
• You can opt out of marketing communications at any time.

Jellivo reserves the right to close or suspend an account without prior notice in the following circumstances:

• Violation of Terms & Conditions.
• Providing false identity or incorrect information.
• Operating multiple accounts.
• Abuse of the bonus system.
• Suspicion of fraudulent activity or money laundering.
• If identified as a minor.

If a valid balance exists at the time of account closure, Jellivo will consider returning it once the investigation is complete. However, balances may be forfeited in cases of closure due to a breach of terms.

Users may also voluntarily request to close their account at any time by contacting the support team.

Jellivo reserves the right to update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and users will be notified through their registered contact details for significant changes.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you disagree with the updated terms, you may request to close your account.
• Jellivo will never ask for your password or payment details over the phone or by message.